1. Acceptance of Terms

1.1. By using The Safe Shop website, you agree to these terms of use. If you do not agree to these terms, you may not use this site. The Safe Shop reserves the right, at any time, to modify, alter, or update these terms of use, product prices and product information and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Your placement of an order indicates your acceptance of these terms and conditions.

2. Stock availability

2.1. All stock is subject to availability.
2.2. Stock not supplied will not be charged for and we will refund you any part of the goods already paid for.
2.3. If we are out of stock we will make every attempt to contact you within forty eight (48) hours providing we have correct contact details on your order.

3. Manufacturer's Warranty

3.1. Manufacturer's warranties vary on each product.
3.2. Manufacturer information is subject to change without notice.
3.3. If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

4. Order Acceptance

4.1. All orders sent to The Safe Shop are only accepted when you receive confirmation of receipt of your order, but only on the condition that The Safe Shop may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so.
4.2. The Safe Shop reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under English law, The Safe Shop accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within forty eight (48) hours of order placement that products will not be shipped as ordered. In such cases The Safe Shop will not process any payment or will immediately refund any payment made in full.
4.3. All orders placed over £1,000.00 ( UK ) may require additional verification before the order is accepted.
4.4. All product prices include VAT at 17.5%.

5. Payment

5.1. For payment by credit/debit card, we only accept recognized credit/debit cards as indicated on our web site FAQs.
5.2. Credit terms may be applied for and may be granted at the discretion of The Safe Shop.
5.3. For credit applications we may make a search with a credit reference agency, which may keep a record of that search and may share that information with other businesses. We may also make enquiries about the Principal Directors with a Credit Reference Agency.
5.4. If credit is granted, credit terms will be strictly net on receipt of invoice.
5.5. If Credit terms are not granted by The Safe Shop, all orders placed will be on a payment-with-order basis.
5.6. If the Customer fails to pay invoices within the period of Credit set, The Safe Shop reserves the right to hold shipment of any further orders until payment has been received.
5.7. If the Customer fails to pay any sum when due or fails to perform under this or any other agreement with The Safe Shop, after 7 days Notice, The Safe Shop shall be entitled to interest on the amount due at Barclays Bank's base rate plus 5%, per calendar month.
5.8. Interest will be calculated from the due date, and The Safe Shop is entitled to recover all extra expenses incurred including legal fees and cost of collection.
5.9. Extended credit terms may be available on receipt of written application.

6. Delivery

6.1. The Safe Shop shall deliver your order via our chosen carrier. All prices quoted on our Web site include our Free Standard Delivery Service.
6.2. The Free Standard Delivery Service is a Monday to Friday during office hours, delivery to a ground floor location or an upper floor location with access via a lift. A delivery charge may be incurred on certain orders where the delivery route includes stairs.
6.3. Special delivery services may be available as a delivery option and may be subject to a charge as indicated on our Web site.
6.4. Expected delivery dates may be given for an order and are given as a guide only. The Safe Shop cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.
6.5. Deliveries are only made to UK mainland addresses. If required we are able to quote for Non-UK mainland and International delivery options.
6.6. In the event delivery of your order is aborted by our carrier we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.

An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors. If you feel there may be any problems with your delivery please inform us as soon as possible to avoid any unnecessary charges.

7. Installation

7.1. Items sold by The Safe Shop may require installation according to the manufacturer's instructions in order to meet the manufacturer's specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer's responsibility to ensure the product is installed appropriately.
7.2. In all cases it is the buyer's responsibility to ensure that floor loading restrictions are adhered to. The Safe Shop will not be held responsible for any loss or damage as a result of floor loading limits being exceeded as a result of the installation of any of its products.
7.3. The Safe Shop offers an installation service whereby we arrange work to be performed by an appropriately qualified installer. The Safe Shop will not be held responsible for any loss, damage or expenses incurred during, or as a result of, the product installation.

8. Returns Policy

8.1. Purchases may be returned to the company for a refund in the following manner:
8.2. Before returning any item, the buyer must contact The Safe Shop and obtain a Customer Return Authorization (CRA) number within fourteen (14) days of the delivery date.
8.3. No returns will be accepted without a CRA number.
8.4. Goods shall be returned to The Safe Shop or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.
8.5. In order to receive a refund, your purchase must be returned in "as-new" condition, with either original or suitable packaging and with all manuals and accessories.
8.6. You will receive a refund minus our outgoing delivery cost which is approximately 15% of the total cost of your order.
8.7. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account.

9. Service, Support and Complaints

9.1. The Safe Shop provides a Customer Support Line telephone number and Customer support email address, which deal directly with most enquiries. Contact information can be found on the contact us page of our website.
9.2. We aim to reply to all complaints within forty eight (48) hours. We will provide a likely timescale for resolving the dispute and keep you informed about progress.

10. Disclaimers and Limitations on The Safe Shop

10.1. WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, THE SAFE SHOP DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
10.2. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM THE SAFE SHOP AND RELATED SERVICES, WHICH ARE PROVIDED BY THE SAFE SHOP, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THEIR MANUFACTURERS. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST THE SAFE SHOP, BUT ONLY AGAINST THE COMPANY/PERSON GIVING THEM.

11. External Sites

11.1. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). The Safe Shop is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links, content or transactions.

12. Copyright

12.1. This site is owned and operated by The Safe Shop, unless otherwise specified all rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to The Safe Shop or its licensors.
12.2. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with The Safe Shop or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of The Safe Shop is strictly prohibited.

13. Trademarks

13.1. All trademarks, service marks, and trade names (collectively the "marks") are proprietary to The Safe Shop or other respective owners that have granted The Safe Shop the right and license to use such marks.

14. Jurisdictions and Venue

14.1. You agree that, any dispute between our parties will be, governed by the laws of England , without regard to its conflict of law principles.
14.2. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on The Safe Shop web-site shall be an appropriate court located in England.

15. Privacy Policy

15.1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

15.2. The Safe Shop is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.thesafeshop.co.uk Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Anthony Neary at anthony@thesafeshop.co.uk If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.

15.3. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as name, email, billing and shipping addresses and financial information such as credit card number and expiration date if paying by credit or debit card.

We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

At the time of ordering you may also subscribe to our email newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe and the option not to receive our newsletter. Please see the point 15.4. below regarding opting-out of promotional communications.

15.4. We will not email you in the future unless you have given us your consent and we will provide you the opportunity to ‘opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication. Additionally we offer an opportunity to opt-out of certain communications on our contact us page, or you may contact us by phone on 01772 793792, by email at newsletter@thesafeshop.co.uk or by post at The Safe Shop, Trinity Corner, 29 New Hall Lane, Preston, Lancashire, PR1 5NX to opt-out.

15.5. We use outside shipping companies to fulfil orders, and a credit card processing company (Barclays PLC) to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Due to the size and weight of the products we supply certain items may be dispatched directly from the manufacturer warehouse. In these instances we will provide the manufacturer with your shipping and contact details to allow delivery. Manufacturers do not retain, share, store or use personally identifiable information for any other purposes.

15.6. We do not share, sell, rent, or trade your personally identifiable information with third parties for any unknown or unrelated uses.

15.7. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

15.8. We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is a small text file stored on a user's computer for record-keeping purposes. We use two types of cookies, session ID cookies and persistent cookies.

Session ID cookies are used to make it easier for you to navigate our site and store items in your shopping basket. A session ID cookie will expire when you close your web browser and leave our website. A persistent cookie remains on your hard drive for an extended period of time and enables us to track and target the interests of our users to enhance the experience on our site.

If an order is placed we link the information we store in cookies to any personally identifiable information you submit while placing your order. As an example, if you performed a search on Google and visited our website and made a purchase the persistent cookie would tell us that Google was the website where you found us.

You can remove persistent cookies by following directions provided in your Internet browser's "help" file or by using the Microsoft Help & Support page: How to delete cookies.

If you disable cookies, you may still use our site, but your ability to use some areas of our site may be limited. You may also experience difficulties adding items to your basket and if this is the case you should order via telephone on 01772 793792.

15.9. This privacy statement covers the use of cookies by The Safe Shop, www.thesafeshop.co.uk, only and does not cover the use of cookies by any advertisers. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

15.10. To ensure your security we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. By using Secure Socket Layer technology or SSL as it is more commonly known all data entered on our online order form such as address or credit card number is encrypted and transferred securely. Furthermore our payment engine is provided by Barclays PLC providing additional security and our web servers are independently subjected to a daily hacker test using Comodo Hacker Shield.

However no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions regarding security on our Web site please email us at customerservices@thesafeshop.co.uk.

15.11. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

15.12. If you have any questions regarding our privacy policy or if your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Services Team at customerservices@thesafeshop.co.uk or by contacting us by telephone on 01772 793792 or postal mail at the contact information listed below:

The Safe Shop
Trinity Corner
29 New Hall Lane
Preston
Lancashire
PR1 5NX

16. Your Statutory Rights

16.1. Your Statutory Rights are not affected. This statement does not confer upon you any additional legal obligations or duties, it merely highlights existing rights that consumers have whenever they deal with traders.