Tel: 0800 432 0722

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McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Frequently Asked Questions

Choosing a product

  1. How do I choose the correct safe?
  2. What is Cash Rating and how is it determined on a Cash or Burglary Safe?
  3. How is the fire rating determined on a Fire or Data Safe?
  4. Does my safe require installing?
  5. Can safes be bolted down to the floor?
  6. Can I change the combination on any safe myself?
  7. What happens if I lose or forget my combination?
  8. What if the batteries run down on a safe with an electronic lock?
  9. How can I tell the difference between a right-handed and left-handed door?

Using our website

  1. How do I purchase goods?
  2. What risks are involved in buying online?
  3. Is my transaction secure?
  4. Are prices exclusive or inclusive of VAT?
  5. Which credit/debit cards are accepted?
  6. When is my credit card debited?
  7. What happens if my card authorisation fails?
  8. What happens to my personal information?

Delivery/Returns

  1. How much does delivery cost?
  2. Which courier do you use?
  3. Can I track my order?
  4. Will I need to sign for delivery?
  5. Do I receive a telephone call to let me know when delivery will take place?
  6. What time will my delivery be?
  7. Where do you deliver to?
  8. What if I'm not in when you deliver?
  9. Do you deliver items indoors?
  10. Do you offer installation services?
  11. Are there any additional charges for delivery via steps or stairs?
  12. Does my order have to be delivered to my billing address?
  13. Do you deliver to multiple addresses?
  14. Do you deliver products to the Scottish Highlands or UK Islands?
  15. Do you deliver products outside the United Kingdom?
  16. What if my delivery is damaged?
  17. What are "Special Order" delivery Items?
  18. What are "Made to Order" delivery items?
  19. What are floor loadings?
  20. What is an aborted delivery?
  21. How do I return my order?
Tel: 0800 432 0722 Unanswered questions?

If we haven't answered your question, our highly trained staff are available to help - so why not get in touch.